Return Policy

As LIN REIMJER, all our products are produced upon special order. Therefore, we do not offer returns or exchanges. It is essential that you carefully review and ensure the correct size and design when purchasing our products.

However, in the case of damage to the product or a manufacturing defect, LIN REIMJER will offer free replacement or a refund if you contact us within 30 days after the product's delivery.

If you have any questions or concerns about your order, please contact us at support@linreimjer.com. We are happy to assist you. Customer satisfaction is our priority, and we are committed to resolving any issues you may have.

GENERAL:

When placing an order through the website, you are considered to have accepted the pre-information form and distance sales contract provided to you.
Buyers are subject to the provisions of the Consumer Protection Law No. 6502 and the Distance Contracts Regulation (Official Gazette: 27.11.2014/29188) regarding the sale and delivery of the purchased product.
Buyers are responsible for paying shipping costs associated with product shipment.
Consumers are responsible for paying return shipping costs, and in the case of a defective or faulty product, the customer is responsible for the related expenses.
Each purchased product is delivered to the person or organization at the address specified by the buyer within 30 days, provided it does not exceed the legal period. If the product is not delivered within this period, the buyer may terminate the contract.
The purchased product must be delivered complete, in accordance with the specified characteristics in the order, and accompanied by documents such as a warranty certificate, user manual, if any.
In the event that the sale of the purchased product becomes impossible, the seller must inform the buyer in writing within 3 days of learning about the situation. The total amount must be refunded to the buyer within 14 days.

IF THE PURCHASED PRODUCT IS NOT PAID FOR:

If the buyer does not pay the purchase price or cancels it in bank records, the seller's obligation to deliver the product ends.

UNAUTHORIZED USE OF CREDIT CARD FOR PURCHASES:

After the product is delivered, if it is determined that the buyer's payment card was used unlawfully by unauthorized persons, and the sold product price is not paid to the seller by the relevant bank or financial institution, the buyer must return the product to the seller within 3 days at the expense of the seller.

NON-DELIVERY OF THE PRODUCT WITH UNFORESEEN REASONS:

If unforeseen circumstances arise that the seller cannot foresee, and the product cannot be delivered on time, the situation is notified to the buyer. The buyer can request the cancellation of the order, replacement with a similar product, or the postponement of delivery until the obstacle is removed. If the buyer cancels the order and has paid in cash, the amount will be refunded within 14 days of the cancellation. If the buyer has paid by credit card and cancels, the product price will be refunded to the bank within 14 days of the cancellation, but it may take 2-3 weeks for the bank to transfer it to the buyer's account.

BUYER'S OBLIGATION TO INSPECT THE PRODUCT:

The buyer must carefully inspect the goods/services before accepting delivery; damaged, broken, torn packaging, etc., damaged and defective goods/services should not be accepted from the shipping company. The received goods/services will be deemed undamaged and sound. The BUYER must carefully protect the goods/services after delivery. If the right of withdrawal is to be used, the goods/services must not be used. The invoice must be returned with the product.

RIGHT OF WITHDRAWAL:

The BUYER may use the right of withdrawal from the contract by rejecting the goods within 14 (fourteen) days from the date of delivery to himself or the person/organization at the address he specified, without undertaking any legal and criminal liability, provided that he informs the SELLER via the contact information below.
CONTACT INFORMATION FOR THE SELLER'S RIGHT OF WITHDRAWAL NOTIFICATION:

COMPANY NAME: Uğur Süer ADDRESS: Fenerbahçe Mh. Iğrıp Sk. No: 13 KADIKÖY / ISTANBUL

EMAIL: support@linreimjer.com

DURATION OF THE RIGHT OF WITHDRAWAL:

If the buyer has purchased a service, the 14-day period begins from the date the contract is signed. In service contracts where the service has started with the approval of the consumer before the end of the withdrawal period, the right of withdrawal cannot be used.
The costs arising from the use of the right of withdrawal are the responsibility of the BUYER.
For the right of withdrawal to be used, it is a condition that a written notification is sent to the SELLER by registered mail, fax, or e-mail within the 14-day period, and the product has not been used within the scope of the "Products for Which the Right of Withdrawal Cannot Be Used" provisions specified in this contract.

USE OF THE RIGHT OF WITHDRAWAL:

The invoice of the product delivered to the person or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution. Order returns issued for corporate orders cannot be completed without the RETURN INVOICE being issued.)
Return form, The box of the products to be returned, the packaging, and, if any, the standard accessories must be delivered complete and undamaged.

RETURN CONDITIONS:

The SELLER is obliged to return the total price and the documents that put the BUYER under debt to the BUYER within a maximum of 10 days from the date the withdrawal notice reaches the SELLER and to take back the goods within 20 days.
If there is a decrease in the value of the goods due to a reason arising from the BUYER's fault or if it becomes impossible to return the goods, the BUYER is obliged to compensate the damages of the SELLER to the extent of his fault. However, the BUYER is not responsible for changes and deteriorations caused by the proper use of the goods or products within the withdrawal period.
If the campaign limit amount arranged by the SELLER due to the use of the right of withdrawal is fallen below, the amount of the discount benefited within the scope of the campaign is canceled.

PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE USED:

Products prepared according to the BUYER's request or explicitly for personal needs and cannot be returned, underwear, swimwear bottoms, makeup materials, disposable products, products with the risk of quick deterioration, or products with a possibility of expiration after delivery, if the packaging is opened by the BUYER after delivery and cannot be returned for health and hygiene reasons, products that cannot be separated due to being mixed with other products after delivery and inherently cannot be separated, Goods related to periodicals such as newspapers and magazines, except those provided under the subscription agreement, instantly performed services or non-material goods delivered to the consumer instantly, and voice or image recordings, books, digital content, software programs, data recording, and data storage devices, computer consumables, the return of which is not possible according to the Regulation if the packaging is opened by the BUYER. Also, the use of the right of withdrawal for services that have started to be performed with the approval of the consumer before the end of the withdrawal period is not possible according to the Regulation.
Cosmetics and personal care products, underwear products, swimwear, books, copyable software and programs, DVDs, VCDs, CDs, and tapes, as well as stationery consumables (toner, cartridge, ribbon, etc.), must be returned unopened, unused, undamaged, and unused for the right of withdrawal.

DEFAULT AND LEGAL CONSEQUENCES:

If the BUYER defaults on the payment transactions made by credit card, the BUYER accepts, declares, and undertakes that he will pay interest within the framework of the credit card agreement between the cardholder bank and the BUYER and be liable to the bank. In this case, the relevant bank may apply to legal remedies; it can demand the expenses and attorney's fees incurred and in any case, the BUYER agrees to pay the damages suffered by the SELLER due to the delayed performance of the debt.

PAYMENT AND DELIVERY:

By making a Bank Transfer or EFT (Electronic Fund Transfer) to our GARANTI accounts (TRY), you can pay.
You can use your credit cards on our website, take advantage of online single payment or online installment opportunities for all types of credit cards. In online payments, the amount will be deducted from your credit card at the end of your order.

This policy document was last updated on 05/20/2024